2020 – Page 13 – Fundy Coast

4 Tips to Improve Contact Centre Collaboration

Jeremy Watkin of 8×8 shares his favourite pieces of advice for helping your contact centre team stay connected. Early in my career as a contact centre manager, our agents used instant messaging to ask their supervisor questions. It was helpful for them to quickly share information and

August 23, 2020

0 Comments

customer experience

From the Calamity of COVID-19 to the Start of a New Model for Customer Service

The Story So Far COVID-19 sent everyone scuttling back home as fast as an incoming tsunami causes mass evacuation. Organizations, customers and employees found themselves displaced from any familiar lifestyle. Customer service was lost in the calamity. Now forced to cope with the logistical, cognitive and emotive

August 23, 2020

0 Comments

Leadership

Toward a Zoom meeting agreement

Zoom Etiquette: If you promise not to check your email while we’re talking in a meeting, we promise to not waste your time. If you agree to look me in the eye and try to absorb the gist of what I’m saying, I agree to be

August 23, 2020

0 Comments

Data Marketing, Privacy

Data Privacy Law: A Duty of Loyalty

Data privacy law fails to stop companies from engaging in self-serving, opportunistic behavior at the expense of those who trust them with their data. This is a problem. Modern tech companies are so entrenched in our lives and have so much control over what we

August 21, 2020

0 Comments

Privacy

CCPA – What Is The California Consumer Privacy Act?

One of the newest pieces of legislation is the California Consumer Privacy Act, known as the CCPA. This act applies only to residents of California and was created as a way for California residents to limit the amount and type of information businesses can collect. Online

August 21, 2020

0 Comments

customer experience, Marketing Strategy

Why brands must embrace consumer post-pandemic buying habits

The coronavirus pandemic has, in many ways, radically changed consumer buying habits. In-store shopping has plummeted due to social distancing measures, and many customers are instead opting for no-touch fulfillment and purchasing items online. Once the pandemic passes, some shoppers will return to their previous buying

August 21, 2020

0 Comments

Email Marketing

New EEC Leadership Announced

We are excited to announce the new leaders of the Email Experience Council (EEC). We are thankful to our departing Chair, Len Shneyder for his many years of commitment and thought leadership to EEC and our Email Evolution Conferences and wish him well on his

August 18, 2020

0 Comments

Telemarketing

PREPARING YOUR CONTACT CENTER FOR THE AGE OF VIRTUAL AGENTS

COVID-19 is making clear to US companies and other firms around the world the need for better cost management in the midst of uncertainty. These past few months, we’ve watched contact centers turn to backup plans C and D as work schedules were impacted by

August 18, 2020

0 Comments

Privacy, Search Marketing

Google Analytics Shifts More Data Privacy Control to Marketers

Google Analytics announced new data privacy settings that gives additional data collection control to marketers. Against the backdrop of multiple data privacy violation lawsuits against tech companies and increasing government regulations on data collection, Google announced new settings that gives marketers more control over data collection. Publishers

August 17, 2020

0 Comments

Welcome To Our Awesome Magazine WordPress Theme

4 Tips to Improve Contact Centre Collaboration

From the Calamity of COVID-19 to the Start of a New Model for Customer Service

Toward a Zoom meeting agreement

Data Privacy Law: A Duty of Loyalty

CCPA – What Is The California Consumer Privacy Act?

Why brands must embrace consumer post-pandemic buying habits

New EEC Leadership Announced

PREPARING YOUR CONTACT CENTER FOR THE AGE OF VIRTUAL AGENTS

Google Analytics Shifts More Data Privacy Control to Marketers

The Stochastic Parrot Demystifying the Power of AI

Rejecting harm: UK regulators crack down on design dark patterns

Zoom’s AI Experiment Backfires, Obliterates User Trust

About Us

Free Your Creative Side using Elated Themes

Promoted Post

Recently Commented

Instagram Stream

Welcome To Our Awesome Magazine WordPress Theme

August 2020

About Us

Free Your Creative Side using Elated Themes

Promoted Post

Recently Commented

Instagram Stream