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In the age of Linked In, everyone claims to be an expert and the challenge for most people is how do you tell the real experts from the self-appointed?
I would humbly suggest that there a few factors to consider when assessing an expert;
- What have they done and where (locations and verticals)? In short, what is their experience?
- Do they share their knowledge, through articles, posts, speaking at events?
- Are they recognized by the industry and their peers as experts?
- Do their clients achieve their goals enjoy working with them?
If you agree that the above is a reasonable measure of expertise, then you should consider The Taylor Reach Group for your contact center, customer experience transformation initiatives.
Why?
Experience
All Taylor Reach consultants have between 20 -44 years of contact center leadership and management experience.
We have worked in virtually every vertical imaginable.
We have worked on every continent except for Africa and Antarctica.
Taylor Reach clients have won awards on two continents.
Knowledge Sharing
Taylor Reach senior leaders have published more than 2,000 articles on the topic of contact center, customer experience, transformation, etc. including on industry sites including;
- Foundations Magazine
- Contact Management Magazine,
- Contact Centre Pipeline
- Customer Think
- Call Centre Times
- Call Centre Helper
- CRM Magazine
- Direct Marketing News, a regular column
Taylor Reach leadership has spoken at dozens of industry events and conferences, both domestically and internationally
We have participated…
